Customer Service Representative - Multi Color Jakarta Indonesia

Are you a passionate and customer-focused professional looking to advance your career in a dynamic work environment? Multi Color Jakarta Indonesia is seeking a dedicated Customer Service Representative to join our growing team in Cikarang.

We are a leading company in the printing and publishing industry, specializing in high-quality products and services. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their satisfaction and loyalty. You will handle customer inquiries, complaints, and requests, providing prompt and professional solutions. This role offers a unique opportunity to develop your customer service skills and contribute to our company's success.

In this role, you will work closely with our sales and marketing teams to ensure a seamless customer experience. You will use our CRM system, Salesforce, to manage customer interactions and track customer data. This is a great opportunity to grow your career in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide prompt, accurate, and professional responses.
• Resolve customer complaints and issues, ensuring customer satisfaction.
• Manage customer data and interactions using Salesforce CRM.
• Collaborate with sales and marketing teams to enhance the customer experience.
• Provide excellent customer service over the phone, email, and in person.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the team's goals and objectives, helping to drive our company's success.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using Salesforce CRM.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, dynamic environment.
• Passionate about delivering exceptional customer service.

🛠️ Keahlian

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